Returns and Exchanges Policy
We do not offer refunds. However, we do offer exchanges under certain conditions.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be exchanged. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial exchanges may be considered (at our discretion):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Online resources that are not accessed/downloaded completely.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
support @namaha.ai and send your item to the specified address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process the exchange according to our policy.If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process the exchange according to our policy.
Shipping exchanges
Thank you for shopping with POOJIYAM INNOVATIONS PRIVATE LIMITED ! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand our procedures and timelines.
1. Processing Time: 3 TO 5 WORKING DAYS Orders are typically processed within [Number] business days (Monday-Friday, excluding holidays) after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience. You will receive a notification email with tracking information once your order has shipped.
2. Shipping Methods & Delivery Times: We offer the following shipping method
[Courier ] Estimated delivery time is 3 to 5 days . Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, and unforeseen circumstances.
. If your location is not listed, please contact us for potential shipping options.
3. Shipping Costs: Shipping costs are calculated based on [Factors affecting shipping cost, e.g., weight, size, destination, selected shipping method].
We offer free shipping . Please check our website for current promotions.
4. Order Tracking: Once your order has shipped, you will receive an email notification containing your tracking number and a link to the carrier's website.
5. Shipping Address: Please ensure that the shipping address you provide during checkout is accurate and complete, including apartment numbers, suite numbers, or any other specific delivery instructions. POOJIYAM INNOVATIONS PVT LTD is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.
If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
6. Lost or Damaged Packages: POOJIYAM INNOVATIONS PVT LTD is not liable for packages that are lost or damaged in transit. However, we will do our best to assist you in filing a claim with the shipping carrier. If your package arrives damaged, please take photos of the damaged packaging and the contents immediately and contact us within [ 3 ] days of receiving the order. If your package is lost in transit, please contact us within [ 3] days of the expected delivery date, and we will initiate an investigation with the shipping carrier.
7. Customs, Duties, and Taxes (International Orders):For international orders, please be aware that your order may be subject to import duties, taxes, and other fees levied by your country's customs agency. These charges are the responsibility of the customer and are not included in the product price or shipping cost. POOJIYAM INNOVATIONS PVT LTD is not responsible for any customs delays or charges. Please check with your local customs office for more information.
8. Contact Us: 7558106995 If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at: Email: support@namaha.ai Phone: 7558106995
9. Policy Updates: POOJIYAM INNOVATIONS PVT LTD reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Thank you for your understanding andcontinued support! Sincerely, The POOJIYAM INNOVATIONS PVT LTD Team
Shipping exchanges
To return your product for exchange, you should send your product to: 1/137 TRS HIGHWAY CITY, THALATHURAI, POGALUR , COIMBATORE TAMILNADU - 641697.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If an exchange is approved, any costs incurred to ship the replacement to you will be additional.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@namaha.ai for questions related to returns and exchanges.